TERMS AND CONDITIONS

I take bookings up to 18 months in advance. Where possible we will accommodate last minute orders (under 14 days notice) and these may be subject to a surcharge. Every cake I make is individually designed for your event. I offer telephone, email and video consultations for all wedding cakes. 

I will not disclose any personal information held about customers to third party business or organisation.

TASTING SAMPLEs

Tasting cakes are available for all wedding cake orders. We offer five flavour combinations: vanilla Genoese sponge with vanilla Italian meringue butterceam and raspberry conserve; light lemon sponge with elderflower buttercream filling; dark chocolate Genoese cake with chocolate ganache filling; red velvet sponge with cream cheese frosting and carrot cake with cream cheese frosting. Boxes of samples may be collected (£25) or posted (£30). This payment will be deducted from the cost of your wedding cake.

ALLERGENS

We can provide cakes baked without gluten, dairy, nuts and many other allergens. However, as all our cakes are prepared in the same kitchen, we cannot guarantee any product will be completely free of traces of a defined allergen and would recommend purchasing from a specialist bakery if a consumer has a serious food allergy.

DEPOSITS

A non-refundable £170 deposit for all wedding cakes is payable at the time of ordering. A date can only be reserved once the deposit is received. The remaining balance can be paid by bank transfer, PayPal or cash and is required four weeks before the delivery/collection date. Celebration cakes must be paid for in full four weeks before collection. 

I am unable to release any cake without full payment in advance.

PAYMENT

Wedding cake invoices are sent out five weeks prior to delivery. Full payment must be received no later than 21 days before the date of the wedding, or you will risk cancellation of the order.

BACS payments should be made into the bank account without a valid invoice reference number. Bank details are included on all invoices.

ORDER CHANGES/CANCELLATION

Amendments to the cake design can generally be accommodated up to one month before the collection/delivery date, if the changes do not affect the cost of the cake. Changes made later than this may incur further charges.

If for any reason you need to change the date of your booking, we will try to fit your new date in if possible and transfer the deposit to this date.

If an order is cancelled before the final balance is due, the full deposit amount of £170 is non-refundable. If the order is cancelled within one month of the collection/delivery date, the full cost of the cake is non-refundable.

DELIVERY

Wedding cake delivery is charged according to distance and difficulty. Our cakes are delivered entire and transport is challenging. Tiered cakes cannot safely be transported over very uneven ground or by foot if there is no vehicular access to site or parking close to the building. In some circumstances, a wedding cake may be collected by arrangement.

It is your responsibility to ensure that we have a full postal address and, if necessary, directions and delivery instructions for your venue. We will require an accurate time slot for delivery and will have to have access to the cake’s final position during this period.

Once the cake has been delivered and set up, we will photograph it in its final position and will accept no responsibility for any damage that may be sustained at the venue after this time.

All wedding cake instructions should be left with the events co-ordinator at your venue. We accept no responsibility for miscommunication of cake instructions to venue staff.

If you wish to use your venue’s cake stand, please ensure the venue manager or wedding co-ordinator are aware of this. We accept no responsibility for an unsuitable stand being provided or no stand being available on the day.

Celebration cakes (single tier) under the value of £250 must be collected from Westerham, TN16 1EN. Over this value, celebration cakes will be delivered free of charge within a 5 mile radius of Westerham. Further than this, standard delivery rates of 50p per mile each way apply. 

IMPORTANT: WE WILL APPLY A REASONABLE SURCHARGE FOR DELIVERY COSTS IF THE PRICE OF FUEL SPIKES OR THERE IS A FUEL SHORTAGE. THIS WILL APPLY EVEN IF FULL PAYMENT FOR YOUR CAKE AND AN INITIAL DELIVERY CHARGE HAS BEEN MADE. YOU WILL RECEIVE A REQUEST FOR THIS PAYMENT 14 DAYS BEFORE DELIVERY AND DELIVERY WILL NOT TAKE PLACE UNLESS THIS IS MADE WITHIN TEN DAYS OF DELIVERY.

COMPLAINTS

If for any reason you are not happy with your cake, we require to be notified by email no more than 24 hours after delivery. Photographs showing the reason for your complaint will be requested to support your complaint.

PHOTOGRAPHY AND SOCIAL MEDIA

Our photographs are an accurate representation of our cakes however as each cake is handmade, details may vary and colours may not be exactly as shown.

We reserve the right to use photographs of orders we prepare on our website, blog, Twitter pages and Facebook pages. If you would like to specifically request that we do not use pictures of your order, or that we provide you with a picture of your order you must let us know at the time of ordering.

These are our terms and conditions, by ordering from us you accept these terms.

Thank you.